About Our Staff
Sue Arsenault – Owner and Client Care Manager
I have always had a genuine passion for people! I am especially grateful for the wisdom I have gained over the years from the elders in my life. They bring valuable insight and experience that they graciously pass down to the younger generations. To me, it is a privilege and blessing to serve them and their changing needs. I opened Home Care Assistance of Southern Maine with the intention to set a higher standard of excellence in home care for older adults which they so deserve. I fully embrace the importance of the exclusive Home Care Assistance exclusive Balanced Care™ model of care. We ensure that our clients not only have their immediate needs cared for, but include quality of life activities to each care shift in the areas of nutrition, physical activity and mental stimulation as well as spiritual wellbeing.
As the owner, I love overseeing my entire operation of Client Care Managers and Employee Care managers as well as our high caliber caregivers. It is important to me to create a genuine culture of CARING and a team that desires the need to exceed client expectations. Most importantly we believe that communication is vital to our success between the client, family members and ALL care team members of Home Care Assistance. It is a thrill to see our clients age safely and comfortably in their favorite place called HOME.
I am a proud alumni of the University of Maine having received my Bachelor of Science degree in Business Marketing. I have lived in Maine all of my life. I have held various jobs over the years in Sales /Marketing / Insurance and Real Estate that prepared and qualified for ownership of this fantastic franchise. At Home Care Assistance I get to lean on the best of the best Franchise owners across the country for the most up to date information in senior living / issues / resources etc. I enjoy time with my husband, Tony, my young adult son and three young adult step children. I enjoy many activities outdoors with family and friends as well as time with my church family.
I look forward to working with you!
Christine Hamlen – Employee Care Manager
Chris brings her passion for helping people to her role of Employee Care Manager. Her mission is to recruit and retain amazing caregivers for our clients. Chris comes to Home Care Assistance with over ten years experience in Human Resources, including experience in recruitment, interviewing, supervising, training and motivating employees. She has a knack for customer service, and strives to work with our clients to ensure their total satisfaction. Additionally, Chris brings over twenty years of experience as a loving adult caregiver for her mom, allowing her to remain living in her home. She truly empathizes with families when they call us, looking for assistance for their loved ones.
Chris is a University of Southern Maine graduate with an Associate’s Degree in Business Administration. She owned and operated her own in-home child care for fifteen years, nurturing hundreds of children in her community. A lifetime resident of Cumberland, Chris lives with her husband Aaron and their two teenagers, living next door to her mom! Chris is very family oriented and is an active volunteer with various school organizations, Girl Scouts and Boy Scouts.
Ellen Strout – Client Care Manager
Ellen comes to Home Care Assistance with 10+ years of experience in Neurological Rehabilitation as a clinical case manager. Ellen brings direct practice experience with a focus on optimizing recovery, promoting independence and quality of living.
As a client care manager, Ellen is dedicated to establishing and maintaining caring relationships and working together with clients, caregivers and those involved in their care. Ellen strongly believes in the Balanced Care Method of embracing a positive, well balanced approach to aging.
Ellen has a Master’s degree in Social Work from the University of New England and is Licensed in the State of Maine. Ellen’s focus of study was in Gerontology and understanding the physical, mental and the social aspects of aging.
Ellen lives in Gorham with her husband, Chad, and daughter, Madison. Together they enjoy spending time with family, friends and their yellow lab, Jackson.
Darlene Tranquilli CDP, CDCM, CADDCT, CFRDT, CDSGF – Client Care Coordinator
Darlene comes to Home Care Assistance with a wealth of knowledge and experience that aligns very well with the nature of our business. Darlene has 30 years of professional experience working with all forms of Dementia. She has been a Dementia Practitioner since 2008 and continues to be passionate about educating, supporting and providing a level of care that those with Alzheimer’s disease or other related dementia’s deserve. In recent years, Darlene has owned and operated a 12 bed licensed residential care home and an adult day center in New Jersey.
Darlene moved to Maine in April 2018 and joined us as our Client Care Coordinator in May 2019. She works closely with our team to ensure that great matches are being made between our professional caregivers and clients. Darlene whole heartedly embraces our exclusive Balanced Care Method™ as it aligns with her values and beliefs in providing care that enhances the body, mind and spirit.
Darlene went to Grand Canyon University for Business Management and Southern New Hampshire University for Ministry. She continues her education through the National Council of Certified Dementia Practitioners. She enjoys spending time with family and friends, going to church, reading, needlepoint and long Sunday drives!